Be sure to sign up now for the Early Bird discount!
Do your customre service skills need a tune up—then this class is for you! Good customer service is critical to the success of any business. Research indicates that 96% of customers will not voice a complaint after a poor service experience. More important, 91% of
customers will not return to a business after having a bad experience. This 4-hour workshop will teach:
• The latest trends in customer service
• Social media’s impact on customer service
•How to measure your current customer service
•A proprietary customer service system that can be used in most consumer based businesses